# Generated by Django 5.1.4 on 2026-07-18 13:15

import django.db.models.deletion
from django.conf import settings
from django.db import migrations, models


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        ('auction', '0001_initial'),
        ('marketplace', '0001_initial'),
        ('tenants', '0001_initial'),
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='Ticket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('ticket_number', models.CharField(editable=False, max_length=20, unique=True)),
                ('source', models.CharField(choices=[('contact', 'Contact Form'), ('auction', 'Auction Interest'), ('marketplace', 'Marketplace Request'), ('startup', 'Startup Enquiry'), ('chat', 'AI Chat Handoff'), ('domain', 'Domain Enquiry'), ('order', 'Order / Purchase')], max_length=20)),
                ('status', models.CharField(choices=[('new', 'New'), ('open', 'Open'), ('in_progress', 'In Progress'), ('waiting', 'Waiting on Client'), ('resolved', 'Resolved'), ('closed', 'Closed')], default='new', max_length=20)),
                ('priority', models.CharField(choices=[('low', 'Low'), ('medium', 'Medium'), ('high', 'High'), ('urgent', 'Urgent')], default='medium', max_length=20)),
                ('sender_name', models.CharField(max_length=150)),
                ('sender_email', models.EmailField(max_length=254)),
                ('sender_phone', models.CharField(blank=True, max_length=30)),
                ('sender_company', models.CharField(blank=True, max_length=150)),
                ('subject', models.CharField(max_length=300)),
                ('category', models.CharField(blank=True, max_length=100)),
                ('message', models.TextField()),
                ('action_type', models.CharField(blank=True, choices=[('interest', 'Show Interest'), ('offer', 'Make an Offer'), ('buy_now', 'Buy Now')], max_length=20)),
                ('offer_amount', models.DecimalField(blank=True, decimal_places=2, max_digits=12, null=True)),
                ('internal_note', models.TextField(blank=True)),
                ('email_sent', models.BooleanField(default=False)),
                ('client_notified', models.BooleanField(default=False)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('resolved_at', models.DateTimeField(blank=True, null=True)),
                ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
                ('auction_listing', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='tickets', to='auction.auctionlisting')),
                ('marketplace_service', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='tickets', to='marketplace.marketplaceservice')),
                ('tenant', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='tickets', to='tenants.tenant')),
                ('user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'verbose_name': 'Ticket',
                'verbose_name_plural': 'Tickets',
                'ordering': ['-created_at'],
            },
        ),
        migrations.CreateModel(
            name='TicketReply',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('author_name', models.CharField(blank=True, max_length=150)),
                ('message', models.TextField()),
                ('is_internal', models.BooleanField(default=False, help_text='Not visible to client')),
                ('sent_by_email', models.BooleanField(default=False)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('author', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='replies', to='tickets.ticket')),
            ],
            options={
                'verbose_name': 'Ticket Reply',
                'verbose_name_plural': 'Ticket Replies',
                'ordering': ['created_at'],
            },
        ),
    ]